What's the status of my order?
Generally, orders placed Monday-Friday will be posted within 24 hours.
If your order was placed Saturday – Sunday it will be posted on the next first business day.
You will receive an e-mail confirmation once your order has been sent
How do I change or cancel an order?
If you would like to change or cancel your order, please contact us (link?) as soon as possible.
We will make every effort to accommodate your request, however, please keep in mind our system is designed to fulfil orders as quickly as possible.
What is a pre-order?
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be sent as soon as the inventory becomes available.
When checking out, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available.
How is GST calculated on purchases?
GST is included in the price of all products.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.